Terms of Service

Welcome to Merlelor 💛
Please read the following terms carefully before using the services offered on this website. By accessing or using this website, you agree to be bound by these terms. We are committed to providing a safe, convenient, and comfortable shopping experience while protecting your rights.

🌿 User Notice

Before using this website's services, you must ensure that you are of legal age and have full legal capacity.

When using this website, please comply with all relevant laws and regulations, respect the rights of others, and refrain from engaging in any illegal activities.

We encourage users to use our website resources in a friendly manner and maintain a safe and trustworthy community. If any violations are discovered, this website reserves the right to restrict or terminate service.

💡 Friendly Reminder: We want every user to have a pleasant and safe shopping experience.

📝 Copyright and Intellectual Property

All content on this website, including text, images, videos, icons, trademarks, product design, and page layout, is protected by copyright and intellectual property laws.

Unauthorized reproduction, reprinting, modification, dissemination, or commercial use is prohibited.

Respecting intellectual property rights is not only a legal requirement but also a way to appreciate the work of creators and brands.

💡 We hope that when you use the content on our website, you will also feel the value of the brands' meticulous work.

💳 Orders and Payment

All orders must be placed through official channels to ensure that the order information is authentic and valid.

We only accept PayPal payments, providing a secure and convenient transaction guarantee.

Once payment is completed, you agree to purchase the order, and the order cannot be cancelled at will.

Once the order is processed, we will send a confirmation email and provide tracking information after shipment, allowing you to track your package status.

💡 Friendly reminder: We understand the frustration of waiting for your package, so we will strive to process your order within 1-3 business days.

📦 Shipping Policy

Products will be shipped within 1-3 business days after payment is confirmed (delays may apply on weekends and statutory holidays).

Shipping Time Reference:

North America: Approximately 14-28 business days (DHL, FedEx, UPS)

Europe: Approximately 14-28 business days (DHL, UPS, local postal service)

Asia: Approximately 14-24 business days (DHL, FedEx, local postal service)

Other Regions: Approximately 20-30 business days (carrier selection varies by region)

Please refer to the [Shipping Policy] for shipping costs and tariffs.

💡 Friendly Reminder: We will closely monitor the status of your package and notify you promptly of any delays, ensuring peace of mind.

🌸  Returns and Compensation

You can return an unused item within 30 days of purchase, provided it remains in its original packaging.

Return Process: Submit your request → Obtain Return Authorization → Ship your returned item → Return Confirmation → Refund Processing

Compensation Plan for Logistics Damage or Quality Issues:

Complete Damage (product is unusable or severely damaged): 100% refund (including product and original shipping costs)

Partial Damage (minor Damage, no impact on use): 50%-80% refund (depending on damage severity), shipping costs not refunded.

Defects or Quality Issues (manufacturing defects, malfunction): 100% refund or free exchange

Transport Loss: 100% refund (including product and shipping costs)

💡 Friendly Reminder: If you encounter any issues, please get in touch with customer service within 48 hours and provide photo or video evidence. We will carefully verify and ensure your rights.

🔒  Privacy Protection

We strictly protect your personal information, including order information, contact information, and payment information.

User information is only used for order processing, logistics delivery, and customer service, and will not be provided to third parties without authorization.

We use reasonable technical means to ensure data security, but due to the complex network environment, absolute protection cannot be guaranteed.

💡 Friendly Reminder: Your information is essential to us, and we promise to use it only to provide better service.

💡 FAQ

Q1: Can I modify my order?
A1: Orders cannot generally be modified after payment has been completed. Please get in touch with customer service as soon as possible to confirm.

Q2: What payment methods are available?
A2: We only accept PayPal to ensure transaction security.

Q3: How long does it take for the product to arrive?
A3: Please refer to our shipping policy; estimated delivery times may vary slightly by region.

Q4: How do I request a return or compensation?
A4: Contact customer service by email or phone, provide your order information and product photos, and follow the return process.

Q5: Is my personal information secure?
A5: We strictly adhere 

to our privacy policy, and all information will only be used for order processing and customer service.

⚖️ Transaction Disputes

Any disputes arising during a transaction should be resolved through friendly negotiation.

If no agreement can be reached, either party may initiate legal action in a court of competent jurisdiction.

💡 Friendly Reminder: We hope to resolve the issue through open communication, but if necessary, we reserve the right to take legal action to protect the rights of both parties.

📞 Customer Service Contact Information

Email: customer@merlelor.com

Phone: +86 17574263822

💡 Friendly Reminder: By using this website, you acknowledge that you have read and agreed to these Terms and Conditions. We are committed to providing every user with a safe, convenient, and friendly shopping experience.