Thank you for choosing Merlelor 💛
We value every customer's shopping experience. If you have any questions or suggestions during your purchase, please feel free to contact us.

📧 Customer Service Email: customer@merlelor.com

(We will patiently respond to your inquiries within 24 hours.)

📞 Customer Service Phone: +86 17574263822
(If the line is busy, please get in touch with us by email first. We will respond as soon as possible.)

🏢 Office Address:
Sanjie Community Residents Committee, Xingyun Subdistrict, High-tech Zone, Yuxi City, Yunnan Province
Office Building, Block A6, No. 3 Longquan Avenue, Longquan District
Room 3295, Nanxiu Maker Space

🕒 Customer Service Hours:
Monday to Friday: 9:00 AM - 6:00 PM
Saturday, Sunday, and Holidays: Closed
(Messages received outside business hours will be addressed as soon as possible after business hours.)

FAQ

Q1: What payment methods do you accept?
A1: Currently, we only accept PayPal payments. This provides better security for your funds. You can pay directly with your PayPal account or link your bank/credit card.

Q2: I don't have a PayPal account. Can I still make a purchase?
A2: Yes. 💡 Register a PayPal account and link your bank/credit card to complete the payment. The entire process is fast and secure.

Q3: I've made a payment, but when will my order be confirmed?
A3: Typically, after a PayPal payment is completed, the order will be automatically confirmed within a few minutes. We will also send you a confirmation email as soon as possible. Please be patient.

Q4: When will my order be shipped?
A4: We understand that everyone is eager to receive their desired products. 💛 We typically ship within 1-3 business days of order confirmation, and we provide you with tracking information.

Q5: If I'm not satisfied with the product I receive, can I return it?
A5: Yes! 😊 We want you to be happy with every purchase. If the item you received isn't suitable, you can contact us within 30 days to request a return or exchange, provided the item is in good condition and unused. We will be happy to assist you patiently throughout the process.

Q6: What if the item is damaged during shipping?
A6: We apologize for the inconvenience. 🙏 If the item is damaged during shipping, please get in touch with us within 48 hours and provide photos or videos. We will ensure that your rights are protected.