Privacy Policy

Thank you for visiting Merlelor 💛
We take your privacy and personal information security very seriously. To provide you with greater peace of mind when using our website and shopping, this Privacy Policy details how we collect, use, store, and protect your information, as well as your rights regarding your personal data.

🌿 Information We Collect

To provide you with a secure, convenient, and personalized service, we may collect the following information:

Account Information: Name, email address, and contact information are used for account registration, identity verification, and communicating with you about orders and services.

Order Information: Shipping addresses, payment information, and purchase histories are used for order processing, logistics delivery, and after-sales service (including returns, exchanges, and complaints).

Usage Data: Website browsing behavior data, including pages visited, duration of stay, and preferences, is used to optimize website functionality and enhance user experience.

Customer Service Communication Records: Records of user interactions with customer service are utilized to handle issues better, provide personalized service, and enhance the overall customer experience.

💡 Friendly Reminder: We only collect information necessary to provide our services and do not collect personal privacy data unrelated to the service.

📝 Data Use Purposes

The data we collect is used only for legitimate, transparent, and clear purposes, including but not limited to:

Order and Logistics Processing: Ensuring accurate and safe delivery of products and facilitating after-sales service.

Customer Service: Handling returns, exchanges, complaints, and inquiries, and providing personalized assistance.

Website Optimization: Analyzing usage data to improve website functionality and user experience, making shopping more seamless.

Notifications: Sending order status, event notifications, and essential service updates (only necessary information, not for advertising or harassment).

Legal and Compliance: Fulfilling legal and regulatory requirements, such as invoicing, tax, and financial compliance.

💡 Friendly Reminder: Your information will not be used for unauthorized marketing or sold to third parties. We respect your privacy and strictly control the scope of data use.

🔒 Data Security

We employ industry-standard technical measures and strict management systems to ensure data security, including data encryption, access control, and regular security testing.

Data is stored on secure servers with access restricted to authorized personnel only.

While we do our best to protect data security, the complex online environment means we cannot guarantee absolute security. Please keep your account information and passwords secure.

💡 Friendly Reminder: For the security of your information, please update your password regularly and avoid logging into your account from public devices.

🌸 User Rights

You have complete control over your personal data, including:

Access and Modification: View and update your account information at any time to ensure it is accurate and complete.

Data Deletion: You can request to delete your account or specific data, and discontinue certain services.

Data Use Restrictions: You can choose to restrict our use of certain information, such as for marketing purposes or personalized recommendations.

Request Processing: If you wish to access, modify, or delete your personal information, please get in touch with Merlelor Customer Service. We will process your request within a reasonable timeframe.

💡 Friendly Reminder: We respect your choices and will take any data management requests seriously to protect your privacy and rights.

💬 Cookies and Analytics Tools

This website may use cookies or similar technologies to collect anonymous information to improve website performance and user experience.

You can choose whether to accept cookies through your browser settings; however, turning off some cookies may affect certain functionalities.

💡 Friendly Reminder: This information is only used to optimize website functionality and is not used to identify individuals or for sales purposes.

📞 Customer Service Contact Information

Email: customer@merlelor.com

Phone: +86 17574263822

💡 Friendly Reminder: If you have any questions about this privacy policy or would like to manage your personal data, please feel free to contact us. We are committed to handling every request carefully and promptly to ensure the security of your information.