Shipping Policy

Thank you for choosing Merlelor 💛
We hope that every purchase brings you peace of mind, allowing you to receive your desired items as quickly as possible. Below is our shipping policy to help you understand the logistics process and precautions.

📦Shipping Rules

Order Processing Time: Ships within 1-3 business days after payment confirmation, with delays on weekends and statutory holidays.

Complete Information: Please ensure your shipping address and contact information are accurate so that the courier can contact you and sign for the delivery.

Special Circumstances: Weather, flight conditions, or customs clearance may cause delays, and we will notify you immediately.

⏳Shipping Time and Carriers (Estimated)

North America (US, Canada, etc.): Approximately 14-28 business days, using carriers including DHL, FedEx, and UPS.

Europe: Approximately 14-28 business days, using carriers including DHL, UPS, and local postal services.

Asia (Japan, South Korea, Singapore, etc.): Approximately 14-24 business days, typically using carriers including DHL, FedEx, or local postal services.

Other regions: Approximately 20-30 business days. The carrier will select the most appropriate logistics solution based on the area.

🔔Warm Note: Actual delivery time may vary due to customs clearance, weather, or flight conditions. We will monitor and notify you promptly.

💰Shipping Rates and Duties

Standard Shipping Rate: A fixed shipping rate will be displayed at checkout and may vary by region.

Tariffs and Import Fees: Customs duties may apply in specific regions and are the customer's responsibility. We recommend inquiring about local policies in advance.

Re-delivery Fee: If a package is returned due to incorrect delivery information or unreceived delivery, the re-delivery fee will be borne by the customer.

🛡 Package Safety and Security

Professional Packaging: All items are professionally packed to minimize the risk of damage during transportation.

Fragile/Special Materials: Reinforced packaging ensures safe transportation of these materials.

Carrier Guarantee: Full traceability and transparent logistics information.

Lost or Damaged: If your package encounters a problem during transit, please get in touch with customer service within 48 hours. We will assist and provide reshipment or a refund.

⚠️ Important Note

Please ensure your address and contact information are accurate when placing your order.

By placing your order, you acknowledge that you have read and agreed to the shipping policy. We are committed to prioritizing our customers' interests.

We understand the wait and will monitor the status of your package and notify you promptly.

❓ FAQ

Q1: When will my order be shipped?
A1: We typically process and ship within 1-3 business days, and provide a tracking number upon shipment.

Q2: How long will it take for my package to arrive?
A2: North America: Approximately 14-28 business days (DHL, FedEx, UPS)
Europe: Approximately 14-28 business days (DHL, UPS, local postal service)
Asia: Approximately 14-24 business days (DHL, FedEx, local postal service)
Other regions: Approximately 20-30 business days (carrier selects the best option)

Q3: How do I track my package?
A3: You will receive a tracking number via email after your shipment is sent, and you can check the shipping status on the carrier's website.

Q4: What if my package is delayed?
A4: We will continue to monitor and assist you at all times to ensure the safe delivery of your package.

Q5: What if my package is lost?
A5: Please get in touch with customer@merlelor.com. We will assist in contacting the carrier and reshipping or refunding the package as appropriate.

Q6: Do I need to pay customs duties?
A6: Customs duties may apply in some regions and are the responsibility of the customer. Please understand local policies in advance.

Q7: What should I do if I entered the wrong delivery address?
A7: Contact customer@merlelor.com immediately.
Unshipped orders can be modified, but already shipped orders can be processed. Additional fees may apply.

💌 Friendly reminder: We understand the wait. We pay close attention to every order and diligently follow up to ensure you receive your desired product.